Direct Tire & Auto Service

Kathleen Hagan a month ago

I am a returning customer and was so well received and assisted. Rick, Doug & Godfrey were great...there is a reason why Direct Tire's service is legendary. ...and I can trust that the right work was done for a fair price and that I was sold quality tires for a fair price. Glad to be back with Direct Tire!

Wasan Aldurah 2 months ago

I had a great experience with Direct Tire. The staff was professional, helpful, and took good care of my car. The service was completed efficiently, and they clearly explained everything that was done. I appreciate the excellent customer service and would definitely recommend them.

Brandon Baez 3 months ago

Came to Direct Tire & Auto in Watertown for wheel balancing and an alignment check. The wheel balancing was done well and I appreciated being told I didn’t need an alignment, which felt honest and straightforward. The issue was the handling of my car. I informed them ahead of time that my window button had cosmetic damage but still worked normally—you just had to press it down. The window had never failed before. After they worked on the car, the window stopped working properly. I gave them the benefit of the doubt, and they eventually got it functioning again, but only after taking apart the driver-side door. After that, multiple interior door panels, trim pieces, and screws were left uninstalled and placed in my driver’s seat, and the car was returned to me in that condition as “ready for pickup.” There was no explanation or effort to reassemble it. As a result, my door is now not properly secured and the trim comes loose when opening it because screws are missing. When I raised it, Doug said the pieces “just pop in,” but did not offer any real resolution. Rick at the front desk was also very rude and dismissive. Just plain rude & unprofessional. Overall, while the wheel bala

Octavia Harewood 4 months ago

To Bob, Doug, and the technician that fixed my car thank you!! Process was quick and easy they were the only place that was able to get my tire same day. Made me feel at home while waiting would return for the amazing customer service!! I popped my tire and everyone told me “I can have it shipped”. I also had a very strict time restriction and they were able to get the car done in enough time. Thank you again!!

Barbara Donnellan 5 months ago

I can’t say enough good things about Direct Tire. From the moment you walk in, the staff is professional, friendly, and genuinely focused on helping you …not upselling you. They take the time to clearly explain what is going on with your car, lay out your options, and give you a fair and transparent estimate of the cost of repairs. I chose not to do the work this time. I’ve been taking my car there for excellent service for more than a decade. It’s time for a new car. What really stands out is their attention to detail and willingness to go the extra mile—they check additional things at no charge just to make sure everything is in good shape. It’s not easy to find a repair shop you can fully trust, but this is one of them. Honest, reliable, and skilled—exactly what you hope for but don’t always get. I’ll definitely be coming back when my new car requires service and recommending them to anyone who needs quality auto service.